fbpx

THE
WOODSIDE STANDARD

While life has changed, we have challenged ourselves to emerge stronger than before and to serve you better upon your return to the Club.

We would like to introduce the next version of The Woodside Standard, our response to creating a safe environment for our members and for our team of employees.​

AIR QUALITY & TURN OVER RATE
Our entire property has been reviewed by a third-party, nationally accredited (NEBB certified) Air Quality Testing agency. This agency reviewed each one of our systems, and confirmed that our HVAC systems are running not only efficiently but optimally. We have achieved the recommended goal of fresh air turnover in each space, which is between 4 and 6 times per hour. This agency has recommended Woodside as a benchmark for other companies to mimic our air treatment and air handling process.

HVAC
The 40T HVAC unit that controls the South Facility fitness floor was recently replaced. The upgraded unit will allow for more fresh air intake, improve air temperature, humidity levels and air circulation.

MERV 13 FILTERS
We upgraded our HVAC filters to a hospital-grade level in both the Main Clubhouse and the South Facility. MERV 13 filters are electrostatically charged and constructed of materials that are more efficient than standard poly-cotton pleated or fiberglass filters. They are able to filter out particles smaller than one micron in size. The frequency of filter replacement across the entire property has been increased from quarterly to monthly

U/V LIGHT SYSTEM
We also added a U/V light system in all of our HVAC air ducts across the property to reduce the spread of bacteria and viruses through the air. The system reduces odors, pollutants, chemical odors, bacteria and viruses by treating the air as it passes through ductwork before it is transmitted through vents. U/V light in the correct dosage causes coronaviruses to mutate and effectively inactivate.

BIPOLAR IONIZATION TECHNOLOGY
We most recently installed an additional, one of a kind Bipolar Ionization system from Global Plasma Solutions. Integrated into our HVAC system, this technology disperses ions that cluster around microparticles and ultimately deactivate harmful substances like airborne mold, bacteria, allergens and viruses. This technology has notably been installed at the Pentagon, the White House, many universities across the country, Google headquarters, Boston Medical Center and other hospitals around the world.

CLEANING PROTOCOL
In addition to refining our existing cleanliness protocols, we have increased cleaning staff and strategically stationed them in high trafficked locations to continuously clean and disinfect high touch areas multiple times a day throughout all hours of operation. All Woodside employees are required to support all rigorous cleaning protocols in all areas of the Club.

DISINFECTION PROCEDURES
Medical-grade, EPA-registered disinfectants which are designated effective against COVID-19 with a kill time of less than one minute are used for all continuous cleaning processes. We have also introduced next-generation electrostatic handheld and backpack sprayers for use by our cleaning team that efficiently attack microbes, providing 3x more coverage than traditional cleaning systems in the same amount of time. This equipment is used to disinfect all of our surfaces and spaces and fitness equipment during nightly closing procedures.

DISINFECTANT WIPES
Members are asked to use disinfectant wipes on equipment after use in conjunction with Woodside’s cleaning protocols. Our disinfectant wipes, approved by the EPA for use against COVID-19, are proven to kill 99.9% of viruses, bacteria and fungi on equipment while also having the safest EPA Toxicity Rating. Disinfectant wipes are stocked and available in multiple locations throughout the Club.

HAND SANITIZERS
Members are asked to use touchless hand sanitizer stations upon entering the Club and frequently throughout their visit. The hand sanitizer solution we use, which has added Aloe Vera, kills up to 99.9% of germs and includes 70% ethyl alcohol, above the CDC’s guidelines of 60%.

GROUP FITNESS CLASSES
We will allow time in between Group Fitness classes for disinfecting equipment, mopping studio floors and resetting the studio spaces.

PERSONAL PROTECTION EQUIPMENT (PPE)

GLOVES
Gloves are meant to avoid cross contamination. We prefer that our members concentrate on vigorously washing their hands with soap and water for at least 20 seconds before and after workouts as opposed to wearing gloves throughout the facilities.

EMPLOYEE TEMPERATURE CHECKS
All Woodside employees are temperature checked upon their arrival to the Club. 

EMPLOYEE MASKS
Our employee teams (with the exception of on-court Tennis Professionals, Group Fitness Instructors and outdoor employees) are required to wear a mask.

MEMBER MASKS
Woodside requires all members to wear face masks when entering and exiting the Club and when accessing any common areas (i.e. changing in the locker rooms, ordering at the Earthbar, sitting in lounge areas (if not actively eating or drinking), retrieving/returning equipment to in Group Fitness studios, etc.). By recommendation of the WHO, masks will not be required while exercising but members are welcome to wear one if more comfortable doing so. It is not recommended that masks are worn in the indoor pool area and masks are not required outdoors.

RESPECT THE SPACE OF OTHERS

MARKED CUES
Physical distancing cues are marked in various areas of the Club. Please be mindful of other members in close proximity.

CLUB MONITORS
Woodside developed a new position that is responsible for ensuring The Woodside Standard is met, and to hold members accountable for all member policies, procedures, rules and regulations. The Monitor helps maintain safe distancing parameters indoors and assists with cleaning on fitness floors/pool areas. The Monitor will also correct any member behavior that is in violation of established member policies, rules and regulations.

GUESTS
We understand that you like to share your club with your friends and families. However, member usage is top priority. As a result, guests will not be allowed to accompany members to the Club or the outdoor pools this summer.

GO CONTACTLESS

CHECK-IN
All members are asked to check in to the Club by downloading the Woodside app and swiping their membership card on the scanner at the front desks. Please ensure the settings are marked to receive notifications.

TOUCHLESS INITIATIVE
We made several modifications throughout the Club that include replacing all hand sink faucets and soap dispensers with touchless models and adding foot pull door openers to all interior and exterior doors. There are also several touchless hand sanitizer stations throughout the Club.

DRINKING FOUNTAINS
Members are encouraged to bring their own water bottles to the Club. The water-bottle fillers and spouts on the drinking fountains are available. Members can also purchase bottled water from the Earthbar or the south facility front desk.

EARTHBAR
The Earthbar will continue contactless payment process and curbside service. Members may call 913.831.0034, press 1, and order over the phone. Members may now order online for curbside or pickup via the Woodside app.

MEMBER CHARGE
For convenience and to minimize contact, members will be required to use their autopay on file (house account) for all in-club purchases. Members are asked to ensure that their autopay information is up to date. To update autopay information, please email memberbilling@clubwoodside.com.

CARDIO & STRENGTH FLOOR ETIQUETTE

WIPE DOWN EQUIPMENT
Members are asked to use disinfectant wipes on cardio and strength equipment after each use.

CARDIO EQUIPMENT USE
To facilitate physical distancing, we reduced and spaced cardio equipment on the fitness floors.

STRENGTH EQUIPMENT USE
Equipment (specifically benches) is not to be moved from clear markings on the strength floors.

MAGAZINES AND NEWSPAPERS
Members are asked not to bring magazines or newspapers from home to leave at the front desk, lounge, cardio areas, etc. They will be immediately discarded.

TRAINING AREA
The Basketball Court permanently transitioned to a private space for Trainers to work 1:1 with their Training clients. As a result, there will be no basketball court use. The space is unavailable to non-training clients during this time.

MASKS
While masks are not required when you are actively working out, we do require that members wear a mask when moving from room to room or through common spaces.

LOCKER ROOM ETIQUETTE

GIVE EACH OTHER SPACE
Please respect the space of all members and remain at least 6 feet apart from others if not in the same party.

TOWELS
For the safety of other members and Woodside staff, all used towels must be returned and placed inside the towel drops. Please do not leave towels on the floor.

LIMITED AMENITIES
Locker room high-touch amenities (fruit water, deodorant, Q-tips, hairspray, shaving cream) have been temporarily removed.

GROUP FITNESS ETIQUETTE

CLASS BOOKING
To prevent overcrowding, capacity is limited for all Group Fitness classes and all classes require a reservation through the Woodside app or a call to the front desk. All classes are bookable 48 hours in advance and require cancellation at least 1 hour prior to class start time. Members that do not cancel their reservations are subject to fees.

TEMPORARY SCHEDULE CHANGES
In order to ensure enough time in between classes for cleaning and studio resets and to minimize members crossing paths with other members, the class schedule has been adjusted. Please reference the Woodside app or website for an updated class schedule.

CLASS ACCESS
All Main Studio and Cycle Studio class participants should check in through the front entrance of the South Facility. All Group Fitness class participants, including yoga class participants, are required to check in the Club and then check in for class with the instructor.

NO SHOW FEE
Members who fail to attend a class that was reserved will be automatically member charged a $10 no-show fee on their Woodside account.

STUDIO ACCESS
Studios will open 10-minutes before class start times. Participants must check-in with the instructor to ensure attendance is confirmed. Studios are unavailable for member use between classes to ensure the studio and all equipment remains sanitized. There are no Group Fitness classes on the Basketball Court at this time.

MASKS
Some Yoga classes require a mask. Please check the Group Fitness Schedule for the latest updates and offerings.

CLASS EXPERIENCE
All Group Fitness classes, including Yoga and Indoor Cycle, are designed to facilitate distance between members. Yoga Studio eye pillows have been temporarily removed. All used towels should be immediately placed in towel bins after use.

NO CONTACT
No hands-on adjustments, typical in Yoga, will occur during any Group Fitness classes. There will also be no high-fives, fist bumps, etc. between instructors and participants.

POST CLASS
We request that participants promptly exit the studio after class so that we can begin our cleaning protocols and studio resets.

TENNIS ETIQUETTE

TENNIS PROGRAMMING
Members may play singles and doubles. Woodside will participate in Tencap, and socializing after matches is at the discretion of each team. The Ball Machines and Cardio Tennis classes are available. All Tennis socials and special events are suspended indefinitely.

MARKED CUES
Physical distancing queues are marked on the court. Please respect the space of others and place your belongings in the designated spaces marked on the court.

LIMITING CONTACT
Members coming on court must remain off court until the current court is vacated. Indoor court curtains will remain closed during play at all times. To avoid crowding, water coolers have been removed from the courts. Ball carts will be locked and unavailable for member use and only Tennis Professionals will feed tennis balls on court; ball pick up is at player discretion. We request that members participating in league or casual play mark their tennis balls and only touch/use their marked tennis balls.

MASKS
Masks are required to be worn when walking to and from court (unless outdoors). Masks may be removed during play but should be worn after play before leaving the court.

FOOD + DRINK ETIQUETTE

LIMITING CONTACT
Members are asked to abide by physical distancing cues in the Earthbar while waiting to order and will have the continued option of order ahead or curbside pick-up via the Woodside app.

DINE-IN SEATING
Members are allowed to dine-in but must remain properly spaced in designated seating areas. Please do not move or rearrange any tables or chairs. There will be no bar seating at the Earthbar counter until further notice.

LIMITED AMENITIES
The Earthbar will temporarily suspend sampling and the self-serve caddy (knives, forks, spoons, napkins, stirrers, sugar, etc.). Please ask the Earthbar staff if you need any additional assistance with your order.

GIVE EACH OTHER SPACE
Please respect the space of all members and remain at least 6 feet apart from others if not in the same party. We request parties of 6 or more members to please sit outside on the Tennis deck.

MASKS
Masks are required when ordering from the Earthbar or when sitting in the Earthbar, Indoor Bar and lounge area unless actively eating or drinking.

OUTDOOR POOLS 

DECK RESERVATIONS
Deck reservations are required on Fridays/Saturdays/Sundays and holidays. Deck reservations will be available 48 hours in advance and made via the Woodside app (same process as signing up for a Group Fitness class). Members 21 years old and over may utilize the pools before 11AM on Fridays and 10AM on Saturdays and Sundays without a reservation (lap swimming, water exercises, etc.). No reservations will be required to use the pools Monday – Thursday.

OUTDOOR POOL CHECK-IN
All members under 21 are required to check in for the outdoor pools through the Lower Pool entrance at the Pool House. Members over 21 may check in at the Lower Pool or the Main Clubhouse entrances.

DECK HOST
On Fridays/Saturdays/Sundays, Deck Hosts will greet members upon arrival, verify reservation(s), and seat members in available areas on both pool decks.

POOL MONITOR
Pool Monitors will help maintain a relaxing environment and will assist with cleaning in the pool areas. Pool Monitors will also correct any member behavior that is in violation of established member policies, rules and regulations.

LAP SWIMMING
Members 21 years old and over may swim laps any time the Club is open.

MASKS
While masks are required while entering and exiting the Club, and while in indoor common areas, masks are not required while outdoors.

INDOOR POOL AREA ETIQUETTE

GIVE EACH OTHER SPACE
Please respect the space of all members and remain at least 6 feet apart from others if not in the same party.

MASKS
It is not recommended to wear a mask in the steam room, dry sauna, hot tub or indoor pool.

CLEANSING SHOWER
Members are strongly encouraged to take a cleansing shower before entering the indoor pool, the hot tub and cold plunge. Members should not move from the dry sauna or steam room into the indoor pool, whirlpool or cold plunge without taking a cleansing shower.

SWIMWEAR REQUIRED
Street clothes and shoes are not allowed in the Indoor Pool Area. Members must wear swimwear in the space at all times.

TOWELS
Members are asked to return used towels, including eucalyptus towels, to designated towel bins. Please ensure the towel is placed all the way inside the bin. Please do not leave towels on the floor or in soft seating areas.

MAGAZINES AND NEWSPAPERS
Members are asked not to leave magazines or newspapers in the Indoor Pool Area, specifically the dry sauna.

SHARE THE SPACE
All members should move throughout the area in a timely manner to allow other members the chance to use the various amenities in the space.

SPA ETIQUETTE

APPOINTMENT BOOKING
Spa appointments will be staggered to allow appropriate time for cleaning and sanitation protocols as well as to minimize instances of members crossing paths with other members before and after services.

APPOINTMENT CHECK-IN AT THE SPA
Members are requested to check in for their spa appointments with the Spa Receptionist at least 15 minutes prior to their service.

LIMITED AMENITIES
Our complimentary tea service and fruit water are available; bottled water is available upon request.

PERSONAL PROTECTION EQUIPMENT
Spa Service Providers will be required to wear a mask at all times. Members may also request that Spa Service Providers wear gloves throughout the service.

MASKS
Members are required to wear a mask when checking in and out with reception, changing in the locker rooms and while shopping the boutique but may remove it during service.

HEALTH INTAKE FORM
Members will be asked to complete a short health intake form prior to their spa service. If members are exhibiting continued coughing, shortness of breath, chills, sneezing with nasal discharge and/or fever, they will be asked to reschedule their spa appointment.

TEMPORARY LIMITED SPA MENU
The Spa menu is limited at this time. Please check with the Spa Receptionist when booking your appointment for the latest service offerings.

TOWELS AND ROBES
Members should return used spa robes, wraps and sandals in the towel drops located in the locker rooms.

MEMBERS ONLY
We understand that members like to share the Club and its amenities with friends and families but at this time it is critical that usage, including the Spa, be limited to members only.

NURSERY ETIQUETTE

AVAILABILITY AND RESERVATIONS
Reservations open 48 hours in advance and are available for children aged 6 months to 10 years of age. Reservations must be scheduled via the front desk by calling 913.831.9663.

NURSERY CHECK-IN
All members should check in with the front desk and then proceed to the Nursery to sign in with the Nursery Staff. Members are requested to wait outside the Nursery until the previous child has been checked in to the Nursery.

DISTANCED PLAY SECTIONS AND LIMITED CAPACITY
Woodside divided the Nursery into sectioned play areas so that children can play at a distance. We have temporarily reduced reservation capacity by 50% and only schedule 1 infant and 5 children per reservation slot.

NO SHOW FEE
Members who fail to attend a nursery reservation they reserved will be automatically member charged a $10 no-show fee on their Woodside account.

TEMPERATURE CHECKS
For the safety of all members, employees and other children, all children will have their temperature checked with a touchless thermometer prior to entering the Nursery. The Nursery has the right to refuse childcare if a child temperature reads 100.4+ or the child presents visual and/or audible signs of sickness.

PERSONAL PROTECTION EQUIPMENT
The Nursery Staff is required to wear a mask and/or a protective visor.

CLEANLINESS AND SANITATION
The Nursery staff will disinfect used toys before placing them back out for use by other children. The Facilities team will utilize our electrostatic spray technology to clean and disinfect the entire Nursery every day after each session.

MASKS
Members may choose to place a mask on their child prior to entering the Nursery.

UPDATES
The Woodside Standard will be updated as we adapt and evaluate existing and new protocols, and it will be available in its entirely under the COVID-19 and Our Club banner on our website. Members will be notified via email and app notification should The Woodside Standard be updated.

THE WOODSIDE APP

HOW TO DOWNLOAD AND SET-UP YOUR WOODSIDE APP

  1. Visit the App Store on your Apple or Android device and search for
    Woodside.
  2. Click Download.
  3. Enter your Member ID for your Username and Password. You will
    be able to reset this information later.
  4. Check the settings on your device to make sure you will receive
    notifications from the Woodside app.

The well-being of our members and employee teams has always been our top priority. We appreciate your ongoing support and we thank you for your patience, your understanding and your continued commitment to your health. We look forward to seeing you at the Club soon. — WOODSIDE MANAGEMENT