THE WOODSIDE STANDARD
BE A PART OF THE #WOODSIDEFITFAM
While life has changed following the COVID-19 pandemic, we have challenged ourselves to emerge stronger than before and to serve you better when you visit the Club.
The Woodside Standard is our solution for creating a safe environment for our members and for our team of employees.
The well-being of our members and employee teams has always been our top priority. We appreciate your ongoing support and we thank you for your patience, your understanding and your continued commitment to your health.
AIR QUALITY & TURN OVER RATE
Our entire property has been reviewed by a third-party, nationally accredited (NEBB certified) Air Quality Testing agency. This agency reviewed each one of our systems, and confirmed that our HVAC systems are running not only efficiently but optimally. We have achieved the recommended goal of fresh air turnover in each space, which is between 4 and 6 times per hour. This agency has recommended Woodside as a benchmark for other companies to mimic our air treatment and air handling process.
U/V LIGHT SYSTEM
We also added a U/V light system in all of our HVAC air ducts across the property to reduce the spread of bacteria and viruses through the air. The system reduces odors, pollutants, chemical odors, bacteria and viruses by treating the air as it passes through ductwork before it is transmitted through vents. U/V light in the correct dosage causes coronaviruses to mutate and effectively inactivate.
BIPOLAR IONIZATION TECHNOLOGY
We also installed an additional, one of a kind Bipolar Ionization system from Global Plasma Solutions. Integrated into our HVAC system, this technology disperses ions that cluster around microparticles and ultimately deactivate harmful substances like airborne mold, bacteria, allergens and viruses. This technology has notably been installed at the Pentagon, the White House, many universities across the country, Google headquarters, Boston Medical Center and other hospitals around the world.
CLEANING PROTOCOL
In addition to refining our existing cleanliness protocols, we have increased cleaning staff and strategically stationed them in high trafficked locations to continuously clean and disinfect high touch areas multiple times a day throughout all hours of operation. All Woodside employees are required to support all rigorous cleaning protocols in all areas of the Club.
DISINFECTION PROCEDURES
Medical-grade, EPA-registered disinfectants which are designated effective against COVID-19 with a kill time of less than one minute are used for all continuous cleaning processes.
DISINFECTANT WIPES
Members are asked to use disinfectant wipes on equipment after use in conjunction with Woodside’s cleaning protocols. Our disinfectant wipes, approved by the EPA for use against COVID-19, are proven to kill 99.9% of viruses, bacteria and fungi on equipment while also having the safest EPA Toxicity Rating. Disinfectant wipes are stocked and available in multiple locations throughout the Club.
HAND SANITIZERS
Members are able to use hand sanitizer stations throughout the Club and frequently throughout their visit. The hand sanitizer solution we use, which has added Aloe Vera, kills up to 99.9% of germs and includes 70% ethyl alcohol, above the CDC’s guidelines of 60%.
PERSONAL PROTECTION EQUIPMENT (PPE)
GLOVES
Gloves are meant to avoid cross contamination. We prefer that our members concentrate on vigorously washing their hands with soap and water for at least 20 seconds before and after workouts as opposed to wearing gloves throughout the facilities.
MEMBER MASKS
Members are welcome to wear masks if they prefer.
RESPECT THE SPACE OF OTHERS
UTILIZING COMMON SPACES
Please be mindful of other members in close proximity.
WOODSIDE STAFF
You may be corrected by a member of our team should you engage in any behavior that is in violation of established member policies, rules and regulations and The Woodside Standard.
GUESTS
We understand that you like to share your club with your friends and families. However, member usage is top priority. As a result, guests will not be allowed to accompany members to the Club.
GO CONTACTLESS
CHECK-IN
All members are asked to check in to the Club by downloading the Woodside app and swiping their membership card on the scanner at the front desks. Please ensure the settings are marked to receive notifications.
TOUCHLESS INITIATIVE
We made several modifications throughout the Club that include replacing all hand sink faucets and soap dispensers with touchless models and adding foot pull door openers to all interior and exterior doors.
MEMBER CHARGE
For convenience and to minimize contact, members are encouraged to use their autopay on file (house account) for in-club purchases. Members are asked to ensure that their autopay information is up to date. To update autopay information, please email [email protected].
CARDIO & STRENGTH FLOOR ETIQUETTE
CELL PHONES
Talking on cell phones is restricted to designated areas of the Club. These areas are the lobby as well as the dining and lounge areas. Talking on cell phones is prohibited on cardio machines and fitness areas.
WIPE DOWN EQUIPMENT
Members are asked to use disinfectant wipes on cardio and strength equipment after each use, but not on the cardio equipment screens.
STRENGTH EQUIPMENT USE
Please refrain from moving strength equipment on the fitness floors.
MAGAZINES AND NEWSPAPERS
Members are asked not to bring magazines or newspapers from home to leave at the front desk, lounge, cardio areas, etc. They will be immediately discarded.
LOCKER ROOM ETIQUETTE
GIVE EACH OTHER SPACE
Please respect the space of all members and be mindful of other members in close proximity.
TOWELS
For the safety of other members and Woodside staff, all used towels must be returned and placed inside the towel drops. Please do not leave towels on the floor or remove them from the facility.
CELL PHONES
The use of cell phones in the locker room is strictly prohibited.
GROUP FITNESS ETIQUETTE
CLASS BOOKING
All classes are bookable 48 hours in advance and require cancellation at least 1 hour prior to class start time. Members that do not cancel their reservations are subject to fees.
CLASS ACCESS
All Group Fitness class participants, including yoga class participants, are required to check in the Club and then check in for class with the instructor.
NO SHOW FEE
Members who fail to attend a class that was reserved will be automatically member charged a $10 no-show fee on their Woodside account.
POST CLASS
We request that participants promptly exit the studio after class so that we can begin our cleaning protocols and studio resets.
TENNIS ETIQUETTE
TENNIS PROGRAMMING
Members may play singles and doubles. Woodside will participate in Tencap, and socializing after matches is at the discretion of each team. The Ball Machines and Cardio Tennis classes are available.
FOOD + DRINK ETIQUETTE
DINE-IN SEATING
Please do not move or rearrange any tables or chairs.
LIMITED AMENITIES
The Earthbar has suspended sampling and the self-serve caddy (knives, forks, spoons, napkins, stirrers, sugar, etc.). Please ask the Earthbar staff if you need any additional assistance with your order.
GIVE EACH OTHER SPACE
Please respect the space of all members and be mindful of other members in close proximity.
INDOOR POOL AREA ETIQUETTE
GIVE EACH OTHER SPACE
Please respect the space of all members and be mindful of other members in close proximity.
MASKS
It is not recommended to wear a mask in the steam room, dry sauna, hot tub or indoor pool.
CLEANSING SHOWER
Members are required to take a cleansing shower before entering the indoor pool, the hot tub and cold plunge. Members should not move from the dry sauna or steam room into the indoor pool, whirlpool or cold plunge without taking a cleansing shower.
SWIMWEAR REQUIRED
Street/workout clothes and shoes are not allowed in the Indoor Pool Area. Members must wear swimwear in the space at all times.
CELL PHONES
Talking on cell phones is strictly prohibited in the Indoor Pool Area
TOWELS
Members are asked to return used towels, including eucalyptus towels, to designated towel bins. Please ensure the towel is placed all the way inside the bin. Please do not leave towels on the floor or in soft seating areas.
MAGAZINES AND NEWSPAPERS
Members are asked not to leave magazines or newspapers in the Indoor Pool Area, specifically the dry sauna.
SHARE THE SPACE
All members should move throughout the area in a timely manner to allow other members the chance to use the various amenities in the space.
SPA ETIQUETTE
APPOINTMENT CHECK-IN AT THE SPA
Members are requested to check in for their spa appointments with the Spa Receptionist at least 15 minutes prior to their service.
HEALTH INTAKE FORM
Members will be asked to complete a short health intake form prior to their spa service. If members are exhibiting continued coughing, shortness of breath, chills, sneezing with nasal discharge and/or fever, they will be asked to reschedule their spa appointment.
TOWELS AND ROBES
Members should return used spa robes, wraps and sandals in the towel drops located in the locker rooms.
MEMBERS ONLY
We understand that members like to share the Club and its amenities with friends and families but at this time it is critical that usage, including the Spa, be limited to members only.
CHILDCARE ETIQUETTE
AVAILABILITY AND RESERVATIONS
Reservations open 48 hours in advance and are available for children aged 6 months to 10 years of age. Reservations must be scheduled via the front desk by calling 913.831.9663.
CHILDCARE CHECK-IN
All members should check in with the front desk and then proceed to Childcare to sign in with the Childcare Staff.
NO SHOW FEE
Members who fail to attend a childcare reservation they reserved will be automatically member charged a $10 no-show fee on their Woodside account.
TEMPERATURE CHECKS
For the safety of all members, employees and other children, all children will have their temperature checked with a touchless thermometer prior to entering Childcare. The Childcare Staff have the right to refuse childcare if a child temperature reads 100.4+ or the child presents visual and/or audible signs of sickness.
CLEANLINESS AND SANITATION
The Childcare Staff will disinfect used toys before placing them back out for use by other children.
MASKS
Members may choose to place a mask on their child prior to entering Childcare.
UPDATES
The Woodside Standard will be updated as we adapt and evaluate existing and new protocols, and it will be available in its entirely under the COVID-19 and Our Club banner on our website. Members will be notified via email and app notification should The Woodside Standard be updated.
THE WOODSIDE APP
HOW TO DOWNLOAD AND SET-UP YOUR WOODSIDE APP
- Visit the App Store on your Apple or Android device and search for Woodside.
- Click Download.
- Enter your Member ID for your Username and Password. You will be able to reset this information later.
- Check the settings on your device to make sure you will receive notifications from the Woodside app.
